Service: Time & Materials

$0.00

$0.00 is due at the time of entering a Service Request order.
NOTE: All Time & Material printer/scanner repairs will be charged a minimum of $95.00 for labor, plus cost of parts. Time & Material repairs may be charged a $50 Diagnostic Fee per unit. Final amount billable will be determined based on repairs and parts needed and will be invoiced accordingly. Enter a maximum authorized repair dollar amount in the form below to be contacted if recommended repairs exceed the amount you are willing to spend. See full details for Time & Material Service below.

To create a service request order, complete the following information and click Add To Cart for each printer/scanner repair needed to submit your service request. Complete the order process and include your order number with printers returned for repair. If multiple printers/scanners are being submitted you can separate models/serial #s with a comma and adjust the quantity accordingly, or enter the information and add to cart individually.

RMA FORM:

Category:

Description

Prompt “Actual Cost” Repairs as You Need Them

If you are looking for a quality provider of printer repair services but you aren’t ready for a service agreement or your repair needs are limited, Time & Materials Service may be best for you. This service provides for prompt actual cost repair of your bank printers by our highly skilled Certified Technicians.

Authorized Repair Center and Certified Technicians

MHL Computer Products is authorized by all major printer manufacturers to provide warranty repair on new products in addition to servicing printers outside of warranty. All our Technicians are certified by the manufacturer and have many years of experience. They will promptly diagnose and repair your printers so that you can be sure the printer will be fully functional when it’s returned to you.

30 Day Repair Warranty

At MHL Computer Products, we stand behind our work. Every time you have a printer repaired on a Time & Materials basis, our repair work is guaranteed for 30 days. If you have any issues with the printer repair within 30 days, we will repair it for free, no questions asked.

Large Inventory of Parts

Since we are the printer maintenance industry leader, we stock thousands of parts. In most cases, we will have the part needed to fix your printers. If not, our Customer Service staff has access to the manufacturer for prompt parts acquisition.

Responsive Customer Service

We know that your time is valuable and that you deserve superior customer service. Our Customer Service Team is dedicated to making it easy to work with MHL Computer Products. We will answer your questions promptly and provide fast feedback regarding your repairs.

Repair for all Major Printer Brands

MHL Computer Products is the industry’s leading provider of repair and maintenance services for specialized bank printers.

Pricing shown is a Diagnostic Fee only. Final amount billable will be determined based on repairs and parts needed and will be invoiced accordingly.

To create a service request for a printer, complete the information requested above for each Printer/Scanner to be repaired, then click “Add To Cart” to submit your Repair Request Order.

Additional information

Terms & Conditions

Terms & Conditions

1. Products must be properly packaged to avoid shipping damage. Products damaged in shipment shall be returned to the customer unrepaired. Shipping insurance claims shall be the responsibility of the customer. If required, MHL Computer Products Inc. can provide shipping containers at the cost of $15.00 per box plus shipping charges to get them to you.

2. RMA Products will be shipped to:

MHL Computer Products, Inc.
ATTN: Returns Dept. (RMA#)
422 W. Dussel Drive
Maumee, OH 43537

The Specified RMA order number must be identified on each product.

3. The Time & Materials repair services labor rate is $85.00 per hour, with a minimum fee of $85.00. Customer authorizes repairs, for both parts and labor, up to the authorization amount specified in the submitted online form. Repairs beyond the specified authorization amount shall require customer pre-approval prior to the completion of services. Product returned unrepaired shall be subject to the $85.00 diagnostic fee.

4. Customer agrees to pay all shipping costs.

5. All repaired products are covered by a comprehensive thirty-day warranty from the date of shipment from MHL Computer Products Inc. The warranty includes parts, labor, and shipping costs. It is agreed that the customer shall inspect and test all repairs promptly upon receipt of repaired products. Repairs outside of the warranty period shall be chargeable.

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